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49 Reviews
Savannah Luebben
Atlanta
Horrible experience, unprofessional, poor quality, avoid at all costs

I wish 0 stars were an option. Stay away from working with this vendor, Krystal caused me more stress and agony around my wedding planning than anyone or anything else. She DID NOT do my hair and makeup services for my wedding, but still charged me the entire amount for myself and 10 other ladies. Luckily my credit card blocked the last 2 payments of $250, but I am out $1,168.44 + the amount I paid to hire and use other hair and makeup vendors. DO NOT Communicate via phone with this vendor, email only so you have property documentation of her commitments and don’t get screwed over like me. She booked 2 weddings on the same date & assured me (via personal phone calls) the 2nd one was much later and she would be staying at my venue with my group until we headed out for photos at 2pm. When circling back on the schedule via email and confirming times, she informed me she needed to leave by 11am…meaning 11 girls would have hair and makeup complete by then, and me, the bride would have hair and makeup done at 11am for a 4:30pm wedding. I should so mention she was well aware my venue didn’t open until 10am. No matter how uncomfortable I told her that made me, she insisted that would have to work. I offered to pay a portion of the total and book a new vendor, she told me I could do that but I would be responsible for the total due anyway. She insisted her timeline for my wedding was the one to be followed not the one my paid wedding planner and coordinator put together. I don’t know a single bride or would accept having hair and makeup complete at 11am for a 4:30pm ceremony start time…nor would my PAID coordinator allow it and she refused anyway but twisted the situation so I looked at fault. In all her communication she was rude and unprofessional, especially for someone working with brides…and charging so much money you would think she would be more understanding and empathetic to the stress brides already have on them. Additionally, if you do chose to work with her, READ HER CONTRACT THROROUGHLY BEFORE SIGNING…she includes that she gets the final say in the style of makeup on the bride…the bride doesn’t get a say if she wants it differently as the bride is “not the professional”, see the quote below from her contract directly. Also see below my photos from the trial session I left in tears. With the horrible experience dealing with her unprofessional demeanor on top of this horrible quality of work I was left out tons of money (I am still paying) and had to last minute find new vendors. I held my offer to give her a portion of the money to cancel our contract and she refused. BRIDES PLEASE SAVE YOURSELF – DO NOT WORK WITH THIS VENDOR! i. Every client and wedding is different, with different tastes, budgets, and needs; ii. ii. Makeup services are often a subjective art and Vendor has a unique vision, with an ever-evolving style and technique; iii. iii. Vendor will use its artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions; iv. iv. Although Vendor will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Vendor shall have final say regarding the aesthetic judgment and artistic quality of the Services; v. v. Dissatisfaction with Vendor's aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.

December 2019

You’re being dishonest in your review: If you were unsatisfied after your trial, why did you never contact me regarding that? Why insist on continuing with your wedding day services? You didn’t leave in tears, you left smiling as you got into your fiancés car. You were dishonest in our communication before declining services which is why you lost the dispute that you filed with your bank. I didn’t manipulate anything. I provided the same proof to the bank as you did and they clearly had a different opinion regarding my professionalism and contract. You’re simply leaving this review months later because you lost. Professionalism works both ways: I’m expected to uphold a level of service and you’re expected to behave a respectful and honorable way as well.

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Jailin
Contact her because she A1

This was a great experience , she was very kind and looked amazing . She gave me exactly what I wanted , the makeup lasted all night and it was so well set . She made me feel pretty and poppin . Contact her because she A1

May 2019

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Amnol
Very flexible!!

Loved her work she was quick and didn't mind fitting in extra people. Work with her and she will work with you. Wonderful deal also.

May 2019

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Elizabeth
she is the truth and the answer

Krystal arrived 15 minutes before her schedule. She came with chair and additional lighting that aided her in creating works of art. If you are looking for someone to move your face to your A+ game she is the truth and the answer. I also enjoyed her laid back professional aura that allowed her to easily accommodate five ladies with varying needs.

May 2019

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Patrice
make-up lasted for over 10 hours!

Krystal did an amazing job doing my make up for my wedding. I truly felt like the most beautiful person because of her talent! She is super professional and personable. She was on time, quick, and the make-up lasted for over 10 hours! I would hire Krystal again in a heartbeat. Thank you so much Krystal! You made my day even more special than I could have hoped for!

May 2019

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Shauna
I absolutely LOVED my makeup for my wedding!!!

I absolutely LOVED my makeup for my wedding!!! Krystal arrived early and had such a professional set up. She accommodated me and my entire bridal party and even made time for an additional person! She kept us all laughing the entire time which really helped with my nerves. She was such a pleasure and was worth every penny.

May 2019

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Alanna Hutchinson
Atlanta
Excellent to work with

Krystal was excellent to work with. She was very professional, yet personable, and her equipment was top-notch and CLEAN! She allows you to provide your input yet uses her professional judgement to make you look your best, not like a totally new person. I also like that she is willing to work with your budget and will not cut corners because of this. I will be using her again for other events.

May 2019

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Jasmine Edwards
Atlanta
We looked 25,000 Better!

Her makeup is pure art. Every face in my party looked 25,000 times better. I recommend her to every bridal party in the world lol

May 2019

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Jewel Goss
I feel like a celebrity

Omg I love Krystal!!!! She knows her stuff! I have used Krystal for several occasions and plan to use her to life (for death to I wanna be beat in my casket). I allow her to have total control and she blows me away every time.. she has me looking like a celebrity every time she touches my face! Thank you Krystal!!!

May 2019

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Tamika
Amazing Experience

Krystal was great! I had to attend a black tie, red carpet event. I had never work makeup prior to scheduling my appointment with Krystal, so I was extremely apprehensive and nervous. Krystal was very professional and despite my anxiety caused meltdown, maintained her professionalism during my entire visit. I don't know much about make up, but I did receive nothing but positive feedback. I will be using Krystal for all of my events in the future.

May 2019

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